Telephony Technology For Small Businesses | The Communication Blog

Thursday, November 22, 2012

Telephony Technology For Small Businesses

By Robert V. Pridemore


Telephony services and equipment are only one aspect of business related technology that is essential for success in the modern market. The manner in which businesses use telephones and related devices has changed a lot in recent years. The Internet has been responsible for a few of the most dramatic changes in the way small businesses use their telephone equipment. Older phones only allowed you to make phone calls, but now you can use them to handle tasks that used to require several different pieces of equipment. If you would like to improve the phone service or hardware that your business is currently using, consider some of your options as well as the benefits of making a change.

VOIP phones, which means Voice Over Internet Protocol, are now enabling companies to handle phone services in ways never before possible. These setups do not depend on regular phone lines but rather manage all of the office's numbers, routing, and calling by means of the Internet. Besides saving you a substantial amount of money on monthly telecommunications expenses, VOIP networks also offer a slew of additional services, such as voice mail, fax, conference calling, and call recording. You can find a number of VOIP providers online and request a monthly cost estimate from their websites to help you decide if your business could benefit from this technology.

Naturally, you can only take advantage of high quality telephony services if you have the proper kind of telephones for your employees to use. Regular office phones should be able to handle at least two incoming lines and offer additional keys that make it easy to forward, hold, and conference multiple calls. A few of the latest phones include easy to use touch screens and allow up to eight lines into the phone, making them powerful telecommunication tools.

No matter what size business you are running, telecommunications is certain to be a massive part of monthly expenses. That is why having a good look at a variety of VOIP plans and phone hardware is important before deciding which to invest in. To guarantee that you get all the services you require at the lowest price, ask for monthly rate quotes from a few different local companies.

Telephony related technology has significantly changed the business world and the way clients and professionals interact. Taking some time to analyze the options available to your small business can help you find ways to take advantage of the latest advancements in telecommunications.




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