Female Smart Voices For Your IVR System | The Communication Blog

Monday, November 5, 2012

Female Smart Voices For Your IVR System

By Jay W. Coop


Girl Voices in IVR Systems

Interactive Voice Response (IVR in short) is a cutting-edge technological innovations that allows interaction between humankind and computers by way of a program which utilizes sounds from the keyboard on one side as well as voice tracks on the other. This speech reaction programis widely utilized in cars, especially in the GPS products and services along with other navigation systems that make use of the geostationary satellites. I am sure you know about GPS Navigators that narrate your whole adventure with loud directions. Even so, the IVR is principally employed by big and small corporations and businesses. Think about how much money would it charge a business to maintain an entire network of phones to be able to offer information and facts for the buyers, pay salary to human beings who would probably expend several hours at the office by the telephone; and also deal with the lingering lines for all those personnel.

IVR Programs substantially simplify the entire procedure of information and functionality marketing towards the clients. The customers connect with the provider and then get redirected to a computer system that responds to different keypad commands within a human prerecorded voice and then navigates the person towards the information he or she needs. The systems are used not just in incoming phone calls, but also in outgoing calls at the same time. Many companies develop phone reviews that are generally based entirely on computer software with the help of Interactive Speech Devices. These types of programs ask the actual questions and then save the solutions depending on the digit the client dials.

A fascinating reality that has been discovered and confirmed by a number of studies is the fact that a lot of people prefer hearing a woman's speech as the responding voice, instead of a male one. A number of earlier studies on programmed voice in the cockpit of jet fighter planes have discovered that either sexuality as well as character of this automatic voice can cause major subconscious variations in the manner people see them. A more current research, in which different mixtures of female and male sounds had been examined, has verified yet again that the masculine voices had been considered as "used", while the feminine voices had been more "trustworthy".

A party of researchers coming from Stanford University explained this particular difference by way of a psychological connection of almost all human beings to female voices that develops in their mother's tummy. Further rationalization to this difference is the fact that for many years the primary speech that has been heard whenever calling zero on the keyboard was a female voice; as a result it crafted humans believe that a disembodied speech should always be a female one. Other experts and sociologists believe that the understanding of female speech as reliable builds up throughout numerous years of course training with girl teachers that a lot of Americans experience.

The predominant voice on GPS systems is female as well. It is also the default one for many GPS navigators, although at a later time it may be changed to a male one. The investigation in the area of speech structures as well as tones carries on to make innovative breakthroughs all the time. There is no doubt that the results of that sort of research is going to be employed in the later innovations of IVR systems and will further develop and improve the expertise of people who use them.




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