What Business Owners Should Expect From A Cloud Phone System | The Communication Blog

Monday, December 3, 2012

What Business Owners Should Expect From A Cloud Phone System

By Charlese L. Hotalings


You can expect many helpful things from using a cloud phone system rather than a typical one. To get the best benefits from the ever advancing technology, business people need to research each option carefully. The available options can be many, but there are some specific ones that owners can look for. These will make the biggest difference to a business' telephone operations. It will also help project a professional atmosphere, even for the tiniest of companies.

Utilizing a web-based portal should be the first requirement for a cloud phone system no matter the number of phones a company uses. This should encompass email, fax, voicemail, and call transfers. Doing so makes it possible for owners and employees to get important information no matter where they are, all from the portal. The greatest benefits are for those employees who travel a lot on business and rarely spend time in an office in just one building or location. The benefit of being able to get an important call everywhere in the world is great one for growing companies.

Owners should also make sure the voice messaging service can turn messages into sound files that can be sent via email to the right person. When in the field, employees with a computer and Internet can still get their emails no matter where they are located. This kind of connectivity ensures that no important voicemail ever gets lost. It also ensures that employees have a record of their interactions with customers and customers to use to help grow the business. This also works as a tool for record keeping and information gathering projects.

The third thing to look for, especially in a growing business, is the ability to conference call. The typical system will allow three or so callers to be in a call at one time. Some cloud telephone providers will allow up to 10 individuals to be in the call at once, so that is worth considering. This is particularly useful if employees are on the road and clients are located all over the world. The advantages to team work and successful collaborative projects can be great for most companies.

When it's time to change to an upgraded phone system, there is a lot to consider for owners of small businesses to think about. Computer access via the Internet and a web portal are the most critical things that a system should have. It ought to also provide voicemail to email capabilities. And lastly, conference calling is very critical as well.




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