The world of Voice Over IP is taking off like a rocket ship filled with dynamite and everyone wants a piece of the pie. And when the pie is as big as this, and when the money involved for even a slight slither of pastry runs into millions of pounds profit, you can be sure that people are gonna want to take care of that investment and monitor the hell out of it.
Monitoring is essential in all forms of everything - from money and profits to peace and happiness - and the world of Voice Over IP is no different. In such a faced paced and driven environment there is no excuse for poor performance caused by faulty service providers.
The main difference between Voice Over IP and other technology sectors however is that the elements required to run the system are more often than not outside of the control of the company. And it is this factor which has created such a headache for service providers and rushed in the need for reliable monitoring procedures.
Although there are several methods of monitoring, the most effective at the current time is known as end-to-end, a method which duplicates the calls to SIP devices and then analyzes the call reactions in order to assess the system services and quality. If a problem is noticed an alert will then be sent out informing the service provider.
The other benefit of monitoring systems is the supply of real time and in depth reports that are provided, offering invaluable insights into performance metrics and any potential errors that may arise, allowing for detailed analysis to be carried out at anytime from any place.
Regardless of what a company's motivation for utilising monitoring systems may be - whether simply to ensure the risk of bad service provision is minimised or to gain valuable insights into their company's performance - the systems that are there have their advantages and should be utilised wherever possible.
Time, credibility and reliability all equate to money, and failure to provide basic securities and assurances for your clients will affect your profits and reputation, whatever business you are in. With Voip this effect is magnified due to the still unproven technology on which it is based.
As with any cutting edge technology still very much in its infancy, there will be teething problems - and Voice Over IP is very much in need of a good dentist. But if you are the kind of company easily dissuaded and put off from seeing the big picture by small glitches in the present, you need to consider whether you are set up to survive with those willing to take bigger chances. Maybe playing safe is a good thing, but then maybe playing safe isn't really playing at all.
Monitoring is essential in all forms of everything - from money and profits to peace and happiness - and the world of Voice Over IP is no different. In such a faced paced and driven environment there is no excuse for poor performance caused by faulty service providers.
The main difference between Voice Over IP and other technology sectors however is that the elements required to run the system are more often than not outside of the control of the company. And it is this factor which has created such a headache for service providers and rushed in the need for reliable monitoring procedures.
Although there are several methods of monitoring, the most effective at the current time is known as end-to-end, a method which duplicates the calls to SIP devices and then analyzes the call reactions in order to assess the system services and quality. If a problem is noticed an alert will then be sent out informing the service provider.
The other benefit of monitoring systems is the supply of real time and in depth reports that are provided, offering invaluable insights into performance metrics and any potential errors that may arise, allowing for detailed analysis to be carried out at anytime from any place.
Regardless of what a company's motivation for utilising monitoring systems may be - whether simply to ensure the risk of bad service provision is minimised or to gain valuable insights into their company's performance - the systems that are there have their advantages and should be utilised wherever possible.
Time, credibility and reliability all equate to money, and failure to provide basic securities and assurances for your clients will affect your profits and reputation, whatever business you are in. With Voip this effect is magnified due to the still unproven technology on which it is based.
As with any cutting edge technology still very much in its infancy, there will be teething problems - and Voice Over IP is very much in need of a good dentist. But if you are the kind of company easily dissuaded and put off from seeing the big picture by small glitches in the present, you need to consider whether you are set up to survive with those willing to take bigger chances. Maybe playing safe is a good thing, but then maybe playing safe isn't really playing at all.
About the Author:
Saul Saresi writes regularly about Voip systems and technology for his website which can be found here business phone to find out how much money you could save with your Voip service see here business telephone system
The Communication Blog
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