GSM Gateway Answered | The Communication Blog

Friday, July 30, 2010

GSM Gateway Answered

By Pri Vag

Q: What's involved in choosing a GSM Gateway? A: We need to know how many minutes per month you call mobiles from your office and the type of Landlines that you have (ISDN or analogue) from BT or equivalent.

Q: What disruption will there be? A: Of course we need to come to site and install the device. There will be no disruption to your telephone service and your staff wont even notice weve been. We project manage the installation as part of our service.

Q: Is the call quality inferior? A: No. It has its own aerial which is optimised for signal strength. In some offices we will install an external aerial if our engineers are not satisfied that a good enough signal level is available.

Q: What happens if there is a fault? A: If for any reason the GSM Gateway develops a fault, it returns to its pass through state. e.g. all calls will continue to be made over your existing landlines. We then remotely interrogate the gateway to identify the problem. If we cannot fix the fault remotely, we'll dispatch the appropriate engineer and hardware. The engineer will liaise with you for a convenient time to repair.

Q: Is it intelligent enough to share the load so that all my inclusive minutes are used? A: Yes. It's able to share calls across the SIMs so that full utilisation of inclusive minutes is achieved.

Q: What happens when a SIM exceeds its inclusive minutes? A: Our default configuration is set to switch off each SIM as it reaches its limit. The worst that can happen if there is excessive or unpredicted outgoing call volume is that you revert back to your current landline costs, therefore no worse than to prior to a gateway installation. We monitor the gateway as part of our ongoing service and proactively suggest changes as your usage changes.

Q: Do you have to re-program our existing phone system/PABX? A: No. We use a new feature called Dial Thru " This avoids any reprogramming as it sits between the PABX and the landlines. Only smaller analogue systems require spare ports and reprograms.

Q: Is it compatible with newer IP phone systems? A: Yes, the gateways have developed with advances in technology.

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