What's Really Happening With VoIP | The Communication Blog

Thursday, January 10, 2013

What's Really Happening With VoIP

By Dean Vincent


Companies that have office environment rely heavily on their telephony services. There are calls being made from all angles. More importantly this is reason to why moving across from an analogue to digital telephony service is the case.

Every call gets diverted at any time in order to connect to the right person. A touch tone service is in use for the options a caller will hear. Besides a past method of telephones connected to the nearest phone socket in today's business scene callers should have the option on extensions they can dial to transfer calls.

A business that has a minimum of three departments is a consideration to use a VoIP telephony service. Calls amongst all extensions can be costly overtime. Migrated to a digital hosted phone line helps the matter for phone bills to be more cost effective in comparison to analogue.

It is a fact that a majority of companies have saved a high proportion of their phone bills though international and lost distance calls. Two of the largest players on the VoIP market are Cisco systems and Avaya. Another popular choice is Skype not just for their social media side with the facebook integration project, however its innovative as users can create virtual character profiles for social use.

There are a high number of VoIP users, however they should consider the reliability and support on their current provider. Another important aspect is that the Internet must be working at the required maximum speed for their connection. Current VoIP subscribers is a simple process when changing providers due to their established network connection.

For those using an analogue phone service it all depends on the architecture of their office. The layout of their site must have network routers located nearby each machine so Internet can run at an above usual speed especially with WiFi connection. Network ports must also be situated in same room as where the machines will connect in order for the phone lines to be installed.

Whether the user is new to using a VoIP line or they are upgrading their service to a different provider it all goes down to the training. Staff being connected to the hosted VoIP line will have their own extension and unique SIP account for call transfers. Field sales managers and those working off-site definitely have access to VoIP through a mobile IP phone.

To elaborate on VoIP further it's important to see how your current office architecture suits to working with a hosted telephony service. Also looking at costings of the amounts spent on previous months it makes sense using a cost-effective telecoms provider. Besides of telephone costs, VoIP is manageable for maintaining and recording calls giving a professional outlook for those calling your company.




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