Business VoIP to to Lower the Cost of Phone Service | The Communication Blog

Monday, October 10, 2011

Business VoIP to to Lower the Cost of Phone Service

By Yvonne Brixey


You may be wondering, just as I was, what VoIP is? VOIP stands for Voice Over Internet Protocol. This is used by using an internet connection instead of a phone line. Many different companies use VOIP phone services like Skype, MSN voice chat, Google voice chat, and many others. Businesses are switching to VOIP. We will talk about this in-depth and refer to it as business VoIP.

Businesses use business VoIP to lower the cost of phone services. Small businesses use business VoIP as well to make unlimited calls with little or no fees for long distance or international calling. Using business VoIP is the same as using regular VoIP which is done by using a high speed internet connection to connect phones through the internet. Business phone systems using VoIP technology also allow companies to analyze the calls they make in order to make informed business decisions.

Some of the following are ways that small businesses use business VoIP technology to improve their business:

Small businesses will use business VoIP technology to analyze phone calls to see how many minutes they are using on inbound and outbound phone calls. Using VoIP providers like Jive Communications will allow businesses to analyze these calls and use them make sure that business and service phone calls are being handled efficiently.

Businesses may also use business VoIP technology to analyze when call volumes are at their highest and they will make staffing decisions based on how many phone calls are made in hour increments during the day. Businesses can then offer better services during peak business hours which will ultimately make a business more successful.

VoIP phone services are much cheaper than regular phone services. In a small business setting, a small bit of money saved can be put towards another part of the business. When a business uses a regular phone service, every time they want to get a new business line, they must pay someone to lay down new copper wiring to make sure that the phone service works. With business VoIP technology, copper wiring isn't needed and a small business VoIP user may easily set up a new VoIP line. The ease and convenience of business VoIP is really great for small businesses.

There are some things to consider before jumping onto the VoIP or business VoIP band wagon. One major consideration is that a high speed internet connection is essential. When using VoIP or business VoIP or really any VoIP technology, a dial-up connection will not be able to perform to the standard needed to support VoIP calling services. Another factor to consider is that VoIP technology relies on the internet connection of both callers involved.

This sounds like a huge duh, but consider this. If the person you are calling using VoIP or business VoIP doesn't have a strong or reliable internet connection, it will make calling this person very hard. When experiencing calls with a person who doesn't have a strong internet connection...you may experience long lag times, echoing, or what sounds like stuttering. These are all symptoms that one side of the conversation doesn't have a strong internet connection and therefore VoIP calling wouldn't necessarily be a good option. VoIP technology is definitely worth looking into if you are starting a business and want to cut costs.Business VoIP to to Lower the Cost of Phone Service




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