Making and receiving telephone calls is an important part of all business operations, and so having the right kind of telephone system in place is something that needs to carefully thought about. Whilst all of the main types of business telephone systems essentially do the same thing (i.e. make and receive calls), there are significant differences in the way that they work, their capacity and their price. What follows is a brief overview of your options...
Private Branch Exchange Telephone Systems (PBX) - This is the system of choice for large businesses, as it is built to deal with fifty-plus extensions and is relatively easy to customize and upgrade. If your company has a lot of employees then this will be the most efficient telephone system for you to use. However, the fact that it is the best system also means that it is the most expensive one.
Key Telephone Systems - This is a good choice for small businesses who have between ten and fifty employees. However, even if you have less than ten employees, you should still consider this telephone system because it is cost-effective and easy to install / maintain. It is not difficult to expand this system (it can also be combined with a PBX system) if needs be too.
Voice Over Internet Protocol (VOIP) - This telephone system works over the Internet. You basically connect your phone directly into your computer. Features include number portability, voicemail and call waiting with caller ID. It is perfect for small businesses with limited numbers of employees but is impractical for larger businesses.
KSU-Less Telephone Systems - This is the system that most small businesses use. Why? Because it is customizable, easy to install and portable (moving it from one office to another if you relocate is no problem). It can efficiently deal with up to ten extensions, which is enough for most small businesses. Upgrades are expensive though, so if you think that you be hiring lots of employees over the next couple of years then you may want to consider a key telephone system instead.
If you are not sure which of the above telephone systems would be best for your business then you should contact a company who specializes in these systems to ask for their advice. They will also be happy to demonstrate each of the systems to you, so you can get a hands on feel of how they work.
The Communication Blog
Private Branch Exchange Telephone Systems (PBX) - This is the system of choice for large businesses, as it is built to deal with fifty-plus extensions and is relatively easy to customize and upgrade. If your company has a lot of employees then this will be the most efficient telephone system for you to use. However, the fact that it is the best system also means that it is the most expensive one.
Key Telephone Systems - This is a good choice for small businesses who have between ten and fifty employees. However, even if you have less than ten employees, you should still consider this telephone system because it is cost-effective and easy to install / maintain. It is not difficult to expand this system (it can also be combined with a PBX system) if needs be too.
Voice Over Internet Protocol (VOIP) - This telephone system works over the Internet. You basically connect your phone directly into your computer. Features include number portability, voicemail and call waiting with caller ID. It is perfect for small businesses with limited numbers of employees but is impractical for larger businesses.
KSU-Less Telephone Systems - This is the system that most small businesses use. Why? Because it is customizable, easy to install and portable (moving it from one office to another if you relocate is no problem). It can efficiently deal with up to ten extensions, which is enough for most small businesses. Upgrades are expensive though, so if you think that you be hiring lots of employees over the next couple of years then you may want to consider a key telephone system instead.
If you are not sure which of the above telephone systems would be best for your business then you should contact a company who specializes in these systems to ask for their advice. They will also be happy to demonstrate each of the systems to you, so you can get a hands on feel of how they work.
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