For your company to make a great impression, you need a telephone answering service that delivers. Your customers should have a pleasant experience when they call your company, or they might not call again.
People do not like it when a robot answers the phone at the other end. They want to hear a real, live person. They want to feel like their call is important, and a robot telling them so tells them just the opposite.
Another maddening thing for your customer to experience is having someone from another county, someone who is presently in another country, answer your call about customer service problems in the United States. If there is a delay in the timing of the conversation, or if your representative seems to be reading something in order to answer you, or if they use several adjectives in a row to let you know how happy they are that you are calling, this becomes quite a waste of time. And your customers feel less than respected.
If your answering service answers the calls quickly, this is a very big plus. And they really do not have to say the name of the country, introduce themselves, tell you what time it is by the greeting, like Good morning, or Good evening, and ask if they can help you. By the time they get through all those sentences, the customer has almost forgotten what he called about. They should be pleasant and just work him though the issues he is calling about.
Message taking is an important part of an answering service. Messages should be complete, including the name of the person, when he called, and why. If he wants a call back, there should be a best time to call back included.
A good telephone answering service means that your customers will like what they hear. They will be more likely to call again, and even tell their friends and family of their pleasant experience.
People do not like it when a robot answers the phone at the other end. They want to hear a real, live person. They want to feel like their call is important, and a robot telling them so tells them just the opposite.
Another maddening thing for your customer to experience is having someone from another county, someone who is presently in another country, answer your call about customer service problems in the United States. If there is a delay in the timing of the conversation, or if your representative seems to be reading something in order to answer you, or if they use several adjectives in a row to let you know how happy they are that you are calling, this becomes quite a waste of time. And your customers feel less than respected.
If your answering service answers the calls quickly, this is a very big plus. And they really do not have to say the name of the country, introduce themselves, tell you what time it is by the greeting, like Good morning, or Good evening, and ask if they can help you. By the time they get through all those sentences, the customer has almost forgotten what he called about. They should be pleasant and just work him though the issues he is calling about.
Message taking is an important part of an answering service. Messages should be complete, including the name of the person, when he called, and why. If he wants a call back, there should be a best time to call back included.
A good telephone answering service means that your customers will like what they hear. They will be more likely to call again, and even tell their friends and family of their pleasant experience.
About the Author:
Every successful business owner tries to be available to his customers twenty four hours a day. Of course, this is not possible. The second best thing is employing a dependable phone answering service . Check out the Focus Telecommunications site for some good advice on choosing a service for your business' specific needs. Let a business answering service solve your problem.
No comments:
Post a Comment