Businesses Organizations Have To Quickly And Efficiently Deal With Large Numbers Of Inbound Phone Calls With DID Numbers | The Communication Blog

Wednesday, March 28, 2012

Businesses Organizations Have To Quickly And Efficiently Deal With Large Numbers Of Inbound Phone Calls With DID Numbers

By Angelo B. McShan


As companies and other organizations of all sorts and sizes try to make their ways in today's ultra-competitive world they are discovering that DID Numbers, Direct Inward Dialing numbers, are a fine way to handle large numbers of incoming calls. What they are is a way for a business or other kind of organization to have a single line or number, called a trunk line, which receives all incoming calls allowing them, the calls, to be directed to all of the internal numbers that branch off of that main, truck line. Many of us have worked at places with trunk lines; if you have ever worked somewhere where all of the phone numbers had at least the same first three digits, you most likely have worked at such a place.

Though DID numbers have been around since the 1960's, they were historically difficult to set up and required expensive and hard to maintain equipment such as private branch exchange (PBX) boxes. Because of this, some businesses and organizations decided not to make use of these numbers. The good news is that this has stopped being the case due to the improvement in computerized telecommunications and its subsequent spread across the lands.

In fact, a good number of Voice over Internet Protocol (VoIP) service providers offer DID numbers as part of their business VoIP cloud voice telecommunication packages. Besides this trunk line system, VoIP packages are usually bundled with many powerful and useful features such as voicemail boxes, audio and video teleconferencing, unlimited calling within predefined areas, as email accounts, faxing capability, virtual call numbers and toll free numbers.

Many of today's fancy features are actually just improvements upon ideas and services that have been offered for years, if not decades, while some, such as web video meetings, are pretty much brand new wonders. DID numbers and their trunk lines are obviously one of the former, an improvement on a previously existing feature. The other ones, the new features, though worthy of many articles are not what this article is about. If anyone would like to learn more about these technologies, it is a good idea that they speak to some subject matter experts about them.

It does not matter that DID numbers have been being used since before man walked on the moon, the fact is that with how powerful the new trunk line technology is, today's organizations have simply got to at least look into how they can benefit from incorporating this technology. The most crucial thing to keep in mind when choosing which VoIP package to go with is that one must know all of the pros and cons of each package.




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