Small Business Telephone Systems | The Communication Blog

Wednesday, August 11, 2010

Small Business Telephone Systems

By John Kirzno

Small business telephone systems must be put together with care. It might seem like the most basic, "plain vanilla" thing to put together small business telephone systems, but in reality you have to know all of the most important features that the modern business phone system has and ensure that they are part of your company's telephone system. The temptation might be to skimp on costs in this area, go with something very basic, or just let it all be done with cell phones. You must not give in to these temptations. Let's look at some of the most important features that you want for your business' telephone system.

1) Guarantees and warranties. This might not be a technical feature, but you definitely want this quality with your telephone system for your business. Today's phone systems are more complex than ever before, and that means lots of good things but at once means that there are more things that can break down or go wrong. You want service guarantees and warranties on your system. If that means paying a little extra money when you buy the system, it's well worth it, so don't skimp.

2) Headset compatibility. This makes things so much easier on the neck, back, and fingers. You can also get headset compatibility that allows the telephone user to walk about while still keeping the caller's words private. Headsets work wonders for customer service reps, and they can also be useful for your salesmen.

3) Conference calling capability. This is very important for the modern business with all of its online meetings. But since it seems so basic, it is often overlooked or taken for granted. Make sure that you've got clear and excellent conference call capability with your business' telephone system.

4) VoIP compatibility. This Internet-driven telephone system saves users tons of money. You get unlimited calling and good features for one flat, low price. You can transfer calls to remote locations and get features such as e-mails sent to you every time somebody leaves a voicemail.

When you are shopping for your business' telephone system, make sure that you take all of these and other important features into consideration.

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