How To Motivate Your Customer Service Employees For Satellite TV | The Communication Blog

Wednesday, August 4, 2010

How To Motivate Your Customer Service Employees For Satellite TV

By Jamar Wilson

Most of us are now using telephones in our homes to call anyone. Telephones or home phones are very useful and important to us, because it is a valuable source of communication. It all starts with the first telephone invented by Alexander Graham Bell decades ago. In that time, they were astonished of his first invention of the telephone because they can now talk with each other in a long distance. If you have no home phone at your home, it is a disadvantage for you. Without a home phone, you might not be aware of the latest things happened to your family, friends and business. This is very useful for all of us, especially when it comes to business talks and transactions.

If they cannot do that, the relationship between the customers and the restaurant might be in jeopardy and could result to a loss. The same thing happens when you deal with a satellite TV company. If a satellite TV customer inquires to a customer service employee about their problems, it is considered to be a relationship. The customer service employee needs to be very kind and patient when the customer is complaining.

Speaking of call duration period, it is where we measure the number of minutes you called. For example, when you attempt to call with your girlfriend for more than ten minutes, it is one example of call duration. It is fine when you call someone for around ten to twenty minutes, but is it good that you will do that when someone is waiting for their turn to call? It is important for us to control our phone calls, in order for the others to take their turn as soon as possible. There are some facilities like internet and gaming shops, malls and small stores that offer phone call services. You may notice that they always charge you every three minutes with no long distance. But why is it that they need to limit the phone calls for three minutes? They realized that when a customer wants to call someone while someone is waiting, it can be more profitable as they expect. Not only they think of profit, but also concerned about someone who is waiting for his or her turn to call.

An entrepreneur who cannot train his or her customer employees to become self-motivated, might consider himself with no motivation. This is where your relationships between you and the customers are tested, whether they like it or not. If they like it, you may consider to have a good relationship with them on a long-term basis. However, if you think they do not like your service because of no self-motivation, there is a big chance that you might lose customers and your company as well. All entrepreneurs around the world are very serious in their business, and they considered themselves as good examples through self-motivation.

On the other hand, if you purchased a monthly package, it will give you unlimited minutes or hours to call someone until it expires for a month. We must give respect to those who are waiting for their turns to call somebody, especially for important matters. Three to five minutes of a single call is good enough for you, but it is not normal for you to call more than ten to twenty minutes while someone is waiting for their turn. Controlling your phone calls is a good sign for you and the others, even if you subscribed with a monthly home phone package.

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