Online Voicemail For Your Small Business | The Communication Blog

Friday, January 15, 2010

Online Voicemail For Your Small Business

By Caressa Waechter

The modern dynamic marketplace with the Internet completely changing the way business is conducted, 24x7 customer care solutions are in big demand. Some of the hottest software products in this segment are Internet business voicemail downloads. In fact, they have become a necessary tool for improving profits.

When it comes to conducting business via the Internet, you need to cater to customers and clients logging in during different time zones. You cannot have a staff working round the clock. So, even when business hours are over, your voicemail boxes will at least be active to greet your callers and record their problems, complaints or queries.

A small business that is run from your home will only require a voice modem for a line to the Internet. No other hardware is required for the purpose except of course your computer. However, if you want to use multiple lines, you can use a telephony board. In either case, you can get really good Internet business voicemail programs for free on the Internet.

Internet business voicemail links each of the boxes you set up to an individual email ID or access page. Try and get a software that allows you a multi-line configuration of at least 64 lines and unlimited voicemail boxes for improved efficiency. The more flexible the system is, the easier future growth will be.

You can consider programs offering remote access - via another phone or mobile device too. Most good Internet business voicemail programs offer you options for uploading MP3 and Wav files for adding your unique business touch to the voicemail greetings. Some good program also support text-to-speech capability and come with a bundle of pre-recorded greetings.

You also get free plug-ins, call simulator, call key menus, auto-hours etc as additional features for more flexibility in dealing with your customers.

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