Mobilise your PBX with Unified Communications | The Communication Blog

Monday, December 12, 2011

Mobilise your PBX with Unified Communications

By Claudia Freestone


As the popularity of Pills and Smart phones continues to rise, the demand for a ways towards unify and simplify all of the strategies a business communicates and collaborates increases with it. Now, the office and mobile environments come together more neatly than ever seen before. When you put your communications into the cloud you can work almost anywhere, anytime on any device.

When you extend your business hosted PBX functionality to mobile devices and can still view corporate directories and transfer live calls between your desk phone and your portable gizmo without a break in the conversation, you have unified your communication. UC means you can have one single number that rings multiple devices concurrently irrespective of if they're fixed or mobile. Your increased availability and ability to disentangle issues speedily will delight your clients and result in raised sales statistics.

Integrating UC with your portable gizmos means you never need to sacrifice the full UC functionality we all expect from our office hosted PBX. Now presence can be noticed all of the way to the portable device. This suggests your co-workers will know if you are available to take a call whether or not you are out of the office. This tactic increases productivity and decision making power from the company's highest level managers. By integrating this forceful feature you can prevent lots of wasted time chasing folk and leaving pointless voicemails. Now you can have a powerful new way to connect with the right folk at the appropriate time. That ends up in quicker decisions and action.

What if you needed to get a contract authorized on the last day of the quarter. But the choice maker is mobile and will not be able to get back to the office before the close of business, you notice the person has a presence standing that indicates they're available. You quickly connect to them by instant message, share the document, get their approval, get the electronic signature and sign the contract just in time.

This is a real example of a higher level of Unified Communications. Communications Enabled Business Processes (CEBP). UC allows for multiple communication and collusion tools to work together. CEBP goes the following step by integrating UC solutions with your critical business processes and the programs you use all day.

Now go beyond just hiking up your private productivity. Now it can change your business. Now your business can function quicker and more simply. Consider the ways that you can better help you shoppers and sellers do business with you. Your support team can help your clients from anywhere any time, your employees can be recruited from any physical location and time zone. This can change your entire business framework. It's more than Unified Communications, it is a game changer.




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