The Asterisk Phone System, Using VOIP To Save Money | The Communication Blog

Saturday, August 14, 2010

The Asterisk Phone System, Using VOIP To Save Money

By Adriana Noton

The Asterisk phone system has contributed a lot to the Internet revolution. This technology has the potential to make traditional land line phones a thing of the past, within business settings. The use of digital technology, is able to deliver high quality calls to computers, mobile phones and land line phones. It can be configured for use with voice and video calls, conference calls can also be made. When attached to a computer, the system can also transmit computer files during a call. This phone system has been developed as open source software, which is freely available to all.

Making phone calls over the Internet uses a technology known as VOIP (Voice over Internet Protocol). This enables high quality sound and video to be sent over the Internet. Voice and video images are converted to digital, this is then transmitted over the Internet. At the other end, the digitized voice and video is converted back into a format we can understand. There are a range of sending and receiving technologies, which determine how the conversions are done.

These calls, because of the volume of digital information being sent, require a fast connection. When video calls are being made, even more digital information is being sent and work best on fast broadband lines. As telecoms companies continue to invest in fiber-optic technologies, these digital telecommunication options will become more viable.

Phone calls over the Internet, have the potential to save a lot of money. Calls from computer to computer are free, except for Internet usage charges. Calls to land lines can cost less than ordinary phone calls. With phones able to connect to the Internet through wireless routers, desktop phones and IP-PBX phone systems, these phones have the capability to revolutionize businesses and homes.

Open source call center software will enable any business to become even more competitive. The ability to receive and manage calls from customers, and potential customers is a crucial part of all businesses. Because of the open design of this software, it can be configured to suit the individual needs of any company. The technology of call management, allows for a customer's details to be linked to the phone system, enabling quicker response times.

Private business exchanges have been in use for a long time. Modern digital technology is now linking the PBX with the Internet to create a cost effective way of handling calls. By using IP-PBX technologies, vast amounts of money will be saved off a company's balance sheet. These digital exchanges are configurable to meet the needs of growing business. Used in conjunction with Internet mobile phones, a company's sale staff can stay in contact with the office for far less money.

For businesses with the need to make long distance or international calls, the use of Internet calling could save money, whilst providing good call quality. When calls are made from a computer, it is also easy to transfer files during the call. Video calls are possible from any Internet connected computer, by using a web-cam, headset and microphone. For companies with overseas offices, Internet calling could be a great asset.

This software which is widely adapted by open source call center Toronto is continually being developed, to enable it to use the most advanced technologies. As Internet speeds continue to advance, this form of telephony will continue to grow. As even better options become available, the Asterisk phone system will be adapted to ensure it remains at the cutting edge.

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