Why a small business needs a cloud based phone system | The Communication Blog

Wednesday, February 20, 2013

Why a small business needs a cloud based phone system

By Tim Allensworth


Most individuals who keep themselves updated in regard to technology may already have heard about 'cloud'. This is usually a virtual space and it's the place where data is kept, accessed or moved. This ensures that there is no need for storing an otherwise precious data in an in-house system which can be possibly fallible. Therefore, it is place for storing files as well as other items.

VoIP and PBX systems usually have service level contracts even though the phone numbers do not change. There isn't anything like phones that are 'cloud based'. There is only SIP VoIP and this has been in existence for sometime.

There is a need for the hoisted services to have a proper setup. Choosing to make use of a hosted provider who is second rate will tend to be your main undoing. For any hosted service, there is a need for you to have a sufficient bandwidth amount. There is also a need for the supplier or the centralized office to have pipes that are fat enough to be able to cope with the high traffic.

These may include the cost of having telephone lines put in, obtaining the necessary equipments as well as connecting the entire system together. After this, a monthly price is usually charged on the company by the service provider together with the other fees that are usually incurred for making calls.

For instance, you can have a device such as a 3G dongle to act your backup or if its for smaller operations, you can make use of an ATA as this can be plugged into the analogue line, incase the network is down.

Even though the SIP and OIP protocol phones are a saving, they entirely depend on a network that is well run and reliable. At times you may think that you do have one but later realize that you will require upgrading your network.

Another reason as to why the system should be installed is that there are a number of features that are incorporated with the cloud based phone systems. These would in normal circumstances have cost a lot of money. These many include an ability to have a call routing which is smart, call transfers, voicemail boxes that are different, automated receptionist and an extension structure that is easily adaptable.

Therefore, it is without doubt the cloud based systems play an important role in the expansion of telecommunication. On top of this, the industry helps small businesses to cut back on costs of making phone calls. This ensures that they are able to remain competitive with other huge entities.




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